Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for paid subscriptions to Worship Sense (the “Service”). It applies to the Pro plan purchased through our website. The 14-day free trial is available at no cost and is not subject to this policy.

Worship Sense Pro is a per-organisation subscription. It is offered as:

• Monthly — ₹2,499 per month, billed every month.
• Yearly — ₹22,799 per year, billed every 12 months.

Subscriptions are billed to the organisation as a whole and cover unlimited team members. Payments are processed securely by our payment partner, Razorpay. By subscribing, you authorise recurring charges (via UPI AutoPay, card e-mandate, or other supported methods) until the subscription is cancelled.

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices may change; we will give reasonable notice before any change affects your renewal.

Paid subscriptions renew automatically at the end of each billing period (monthly or yearly) using your saved payment method, so your team keeps uninterrupted access. The renewal amount is the then-current price of your plan. You can cancel at any time to stop future renewals (see below).

You can cancel your subscription at any time. An organisation admin can cancel from Settings → Plan & Billing → Cancel subscription inside the app, or by emailing us at support@worshipsense.in.

Cancellation takes effect at the end of the current billing period. Your organisation keeps full Pro access until that paid-through date, after which access is paused until you resubscribe. We do not charge any cancellation fee, and no further charges are made once you cancel.

When a subscription ends, your organisation’s data is retained — songs, set lists, schedules and members are all kept — and everything is restored the moment you resubscribe.

Because the 14-day free trial lets you evaluate the full Service at no cost before paying, subscription fees are generally non-refundable, including for partially used billing periods. When you cancel, you retain access through the end of the period you have already paid for.

We will, however, review and issue refunds in these cases:

• Duplicate or accidental charges — refunded in full.
• Billing errors — if you were charged an incorrect amount or charged after a valid cancellation, we will refund the difference or the full amount.
• Technical issues — if a confirmed, unresolved fault on our side prevented you from using Pro for a significant part of a billing period, contact us and we will consider a prorated credit or refund at our discretion.

To request a refund, email support@worshipsense.in from your account email within 7 days of the charge, including the organisation name and the payment reference. Eligible refunds are issued to the original payment method and typically appear within 5–7 business days, depending on your bank or card provider.

If a renewal payment fails, we may retry it and will notify the organisation admin. If payment cannot be collected, the subscription — and access to the Service — may be paused. There is no service interruption fee; access resumes as soon as a payment succeeds, with all your data intact.

For any billing, cancellation, or refund question, contact us at support@worshipsense.in. We aim to respond within 2 business days.